How Randy Horgan Built a Watch Repair Empire with Trust & Tech
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In this episode, Anthony chats with Randy Horgan, President of Watch Repairs USA, a mail-in watch repair company that’s completed over 400,000 repairs nationwide. Randy shares how the business fills a critical gap left by traditional jewelers, offering trusted repairs for everything from luxury brands to vintage heirlooms—all online.
They discuss the challenges of sourcing rare parts, managing expectations with transparency, and the power of great communication. Randy also breaks down their growth through SEO, paid ads, and the early role AI plays in content creation. His advice? Stay hands-on and focused on the customer.
Inside This Episode:
✔️How a Mail-In Model Disrupts Traditional Watch Repairs
✔️Managing Customer Trust Through Transparency & Over-Communication
✔️Scaling a Service Business with SEO, Ads & Automation
✔️Exploring AI for Content Creation & Funnel Building
✔️The Importance of Being Hands-On as a Business Owner
✔️Preserving Memories Through Personalized Service
✔️The Role of Community in Small Business Growth
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